Skip to main content

How to avoid becoming a victim of a scam or an illicit transaction?

caution

Please read the terms and conditions of use before offering or receiving services through Mailjour. If you have any questions or concerns, please contact us at support@mailjour.com. We will be happy to help you.

At Mailjour, we take the security of our users and their data very seriously. We are fully aware of the risks associated with transporting, receiving or delivering parcels in an ecosystem where anyone can register and use our platform fraudulently or for harmful and unlawful purposes.

To reduce the risks associated with fraud and provide a safe environment for all, we have implemented the following systems:

  • ID Verification
  • Email Verification
  • Phone Verification
  • Address Verification
  • User Behaviour Analysis
  • Risk Assessment
  • Legal Compliance
  • Prompt Incident Response

For more information on how we reduce fraud and increase security at Mailjour, please refer to our dedicated article.

However, you as a user will also need to employ some strategies to avoid becoming a victim of fraud or becoming involved in illegal activity:

::: danger

Fraudulent activities can take many forms, such as identity theft, phishing, money laundering, drug trafficking, smuggling. It is important to be vigilant and take precautions to protect yourself and your data.

:::

  1. Be careful when dealing with strangers: If you do not know the identity of the person you are dealing with, you can ask them to authorise us to share their real name with you. Such a request can be made after a service agreement has been reached. It is up to the other person to provide this authorisation, and it is your decision to proceed with the transaction if such authorisation is denied.
  2. Meet the supplier or customer in public, visible and safe places: Meet in places such as train stations, airport terminals, coffee shops or even in the vicinity of a police station. Be wary of unknown places, private addresses or unguarded areas.
  3. Check the user's profile and reviews: Before accepting a service, check the user's profile and reviews. If the user has no reviews or a low rating, you may want to reconsider the service.
  4. Activate the pick-up and delivery code option: When you post a service request, activate the pick-up and delivery code option. This will require the provider to tell you the pick-up code and then enter the delivery code to confirm that they have delivered the package. If the provider does not provide you with the pick-up code, you can refuse to accept the service and similarly, if the provider does not enter the delivery code, they will not be able to mark the service as completed and receive payment.
  5. Ask the customer to provide sufficient information about the package: If you are a supplier, ask the customer to provide sufficient information about the package, such as its contents, weight, dimensions and value. You can also ask the customer to provide a photo of the package once the service is confirmed. You can use this photo to verify the information provided by the customer. For privacy reasons, the customer may not want to provide this information, but you have the right to ask for it and also to refuse to provide the service if the customer refuses to provide this information.
  6. Ask the customer to open the package in front of you: If you are a supplier, ask the customer to open the package in front of you before accepting the service. This will allow you to verify the contents of the package and ensure that it does not contain any illegal or prohibited items. If the customer refuses to open the package in front of you, you can refuse to provide the service.
  7. Provide only services you are comfortable with: If you are not comfortable with the service requested by the customer, you can refuse to provide it. You can also ask the customer to provide you with more information about the service before agreeing to provide it.
  8. Provide only the information necessary to perform the service: If you are a customer, provide only the information necessary to perform the service. For example, if you need to send documents, you do not need to specify the details of the documents you are sending. Do not provide any personal information that is not necessary to perform the service. If you are a supplier, do not ask the customer for any personal information that is not necessary to perform the service.
  9. Do not share your personal information through the package feedback feed: Do not share your personal information, such as your address, phone number or email address, through the package feedback feed. The provider and the customer must have all the information necessary to perform the service through the platform.
  10. Use the platform's messaging system: Use the platform's messaging system to communicate with the other party. This way, you will be able to keep a record of your conversations and have a way to contact the other party if necessary.
  11. Do not make payments outside the platform: Do not make payments outside the platform. All payments should be made through the platform's payment system to ensure that you are protected in the event of a dispute.
  12. Do not send or receive illegal or prohibited items: Do not send or receive illegal or prohibited items. If you are unsure whether an item is legal or prohibited, you can check the platform's terms and conditions or contact the platform's support team for clarification.
  13. Do not send or receive items that require customs declaration: Do not send or receive items that need to be declared to customs authorities. If you are unsure whether an item requires customs clearance, you can check the platform's terms and conditions and contact your local authorities.
  14. Do not send high-value items: Do not send very valuable items, such as jewellery, money or electronics, through the platform. If you need to ship a very valuable item, consider using a specialised shipping service that offers insurance and tracking services.
  15. Report any suspicious activity: If you notice any suspicious activity on the platform, such as a user asking for personal information or attempting to make a payment outside of the platform, report it immediately to the platform's support team.

For more information on how we reduce fraud and increase security at Mailjour, please contact us before accepting or providing a service. We will be happy to help you.

What happens if I have been a victim of a scam or an illicit transaction?​

If you have been a victim of a scam or an illicit transaction, please contact our support team at support@mailjour.com.

If the local authorities request information about the transaction, we will collaborate with them to provide all the necessary information.