Onboarding

The onboarding process allows the activation of a newly created account. It is a one-time process that is required to be completed before the account can be used with full functionality, including placing bids and accepting payments.

You'll be able to modify some of the information you provide during onboarding later on, in the settings page.

Required Information

The following information is required to complete the onboarding process:

• ID verification: a valid government-issued ID (passport, driver's license, etc.). The process is performed by a third-party service provider, Veriff, and is subject to their terms of service.
• Verified email address: A valid email address is required to receive notifications and to reset your password. You can verify your email address by clicking on the link sent to you by email after creating your account.
• Verified phone number: A valid phone number is required to receive notifications and contact you if necessary. You can verify your phone number by entering the 6-digit code sent to you by SMS after providing your phone number.
• Default Payment Method: A valid credit/debit card is required to pay for the services you use. You can add a card by clicking on the "Add Card" button in the "Default Payment Method" section. You'll be also asked to add your billing information during this process.
• Public Name: The name that will be displayed to providers in your profile. You can change it later in the settings page. This profile is only visible to providers when you post a service request.

Once you have completed all the required information, click on "SAVE PROFILE" to activate your account.